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Terms & Conditions
ARTICLE 1 - PURPOSE The company
ErmesHotels.com, located Rome, Italy, Via Rovereto 6, 00198 (Rome)
This document states the rights and obligations of both parties for
the reservation of hotel accommodations proposed by the Athena
Solutions?s web sites as well as the sales made through partner web
sites using the ErmesHotels.com reservation tool. The terms
and conditions constitute the entire rights and obligations between
both parties, no other condition may apply.
ARTICLE 2 - GOVERNING LAW AND DISPUTES The present agreement is
governed by the laws of Italy. In case of a disputes due to the
interpretation or the execution of the agreement, the partners agree
to find out a private solution. If such solution may not
succeed, the dispute will be governed by the law of Italy.
ErmesHotels.com shall not be held responsible for disputes arising at
the hotel what ever the reason may be (greeting, level of quality and
comfort...). The terms and conditions are proposed for your
convenience in several languages, however, only Italian text should be
referred to in case of dispute. Therefore, any legal procedure will
have to be based on the Italian version of this text.
ARTICLE 3 - RATES AND INFORMATION The prices that are indicated on
Athena's Websites are posted in Euro (€) per night per room
(unless otherwise indicated). These prices have been forwarded to us
by the hotels themselves and may sometime differ from the price
indicated in the hotel. Therefore, the customer accepts that indicated
prices may vary from the ones confirmed by the hotel. Athena is not
responsible for all, prices, information and conditions, which are
inserted by the Hotels.
ARTICLE 4 - PAYMENT Any time you want to reserve a hotel, you have to fill
in your credit card number and expiry date. Credit cards that
are accepted are the following : Visa, Eurocard/Mastercard,
American Express, Diner's and JCB. Your credit card will not be
charged at the time of reservation, the credit card is only valid as a
guarantee, requested directly by the Hotels in order to confirm your
reservation. The payment is directly at the Hotel. The hotel may
charge your credit card in case on non-show or late cancellation of
reservation. The terms and the cancellation policy are indicated
directly by the Hotels in the "cancellation policy", which
is available on the Athena's websites.
ARTICLE 5 - RESERVATION Clicking, on the reservation form, on the
«Book Now » button after having filled in your personal data and
credit card information, constitutes an irrevocable commitment in the
reservation that you have transmitted to us. This commitment
may only be considered as nil only if you cancel the reservation
within the time and terms described in the "cancellation
ARTICLE 6 - CONFIRMATION We confirm your reservation by email. It is
therefore imperative that the email address that you communicate to us
be absolutely correct. In case your email address is incorrect we
shall no be held responsible for any trouble occurred in the
transition of the dates of your reservation. In order to prevent such
situation, we will automatically send you a confirmation email of the
reservation request that you had sent us. If you do not receive such
email within a few minutes, please send us an email at
email@example.com stating the characteristics of your
reservation After having proceeded with your reservation, we
confirm it to you by email that stands for a proof of your reservation
and that recapitulates all the information concerning your reservation
and the hotel (including telephone and fax number). The reservation is
taken between the client and the Hotel.
ARTICLE 7 - CANCELLATION You will be entirely responsible for all
costs due to the cancellation of your reservation. The Hotel is
entitled to apply its own cancellation policy, described on the
"cancellation policy". Confirming the reservation you accept
the terms of the cancellation policy communicated by the Hotel through
ErmesHotels.com and Athena's websites.
ARTICLE 8 - NO-SHOW In case of no show of the customer the hotel will
apply its own no show policy (your stay will partly or totally be
charged on your credit card). Confirming your booking you accept the
terms and conditions described by the hotels in the "cancellation
policy", available in the websites in the moment of reservation
and/or hotel availability pages.
ARTICLE 9 - VISA It is your responsibility to obtain a visa for your
entry in Italy and in other countries where the hotels in
ErmesHotels.com are. ErmesHotels.com or the Hotel shall not be
responsible for extra charges occurred in case of entry or exit visa
fees. The same rule applies for all medical vaccination cost necessary
to enter in any Country. Your are also responsible for
obtaining all transportation tickets necessary. No refund will
be granted in case of delayed arrival at the hotel (a day or more).
ARTICLE 10 - SECURE SITE Our web site
benefits from the latest SSL protocol, terms are described in
ARTICLE 11 - CUSTOMER INFORMATION ErmesHotels.com accepts not to transmit
to third parties all personal dates that you have communicated to us.
These data are confidential. They will be used by us only to process
your reservation and to optimize our communication and the offers that
could propose you. This present article may not prevent us
from any cession or activity transfer to a third parties. Consequently
you have the right to access, modify or refuse cession of your
For this you have to inform us either
by email or by letter indicating your name, first name, address and
email at: firstname.lastname@example.org
Ermeshotels.com Site Security Ermeshotels.com utilises a GeoTrust SSL technology (Secure Sockets Layer). SSL encrypts your name, credit card number and expiry date before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. You can be assured that your credit card details will remain completely confidential. SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping, Data integrity, which ensures that your communications are not tampered with during transmission and authentication, which verifies that the party who receives your communication are who they claim to be. There are two levels of encryption: 40-bit and 128-bit. With 40-bit encryption, there are billions of possible keys to decipher the coded information, and only one of them works. Someone intercepting the information would have to find the right
key - a nearly impossible task. With 256-bit encryption, there are 300 billion trillion times as many keys as with 40-bit encryption. It is virtually impossible for an unauthorized party to find the right key, even if they are equipped with the best computers. Ermeshotels.com implements 128-bit encryption through our partner GeoTrust. This is currently the highest standard of security available on the Internet and ensures that any information, which you submit including your credit card details, will remain completely confidential.
Credit Card Ermeshotels.com requires your credit card details in order to guarantee your reservation with the Hotel you have chosen. The hotel requires your credit card details in order to secure your room. This is a standard requirement and guarantees to the hotel that in the event of you not turning up or not cancelling on time, they may redeem part or all of the cost of your booking. When you reach the booking page on our website you will notice two significant changes to your browser. Firstly, in your address bar the usual http situated before the URL is replaced by https, this is informing you that you have reached a secure area of the site and your sensitive information is safe. At Ermeshotels.com all of the information that you provide us with is protected and will never be passed onto a third party.
A "cookie" is a text file that a website sends to your computer or other device connected to the internet to identify
uniquely the user's browser or to save information or settings in your browser.
Closing the banners that are browsing the site, running anywhere in the site or clicking any of its element
cookies in activities strictly necessary for the functioning and service delivery;
cookies relating to activities of saving and optimization preferences (for example, cookies flash player if you do not exceed the duration of the session cookie to save the cart or preferences on language / currency);
cookies statistics, where used directly by the site operator to collect information in aggregate form.
cookie profiling advertising first- or third party;
cookie social networking;
cookie statistics fully managed by third parties.
To learn more about cookies profiling going on www.youronlinechoices.com
Information on treatment of personal data Administrative order n.196/2003
According to the provisions of Article 13 of the Italian Legislative Decree No 196 of 30th June 2003
"Codice in materia di protezione dei dati personali"" as a substitute for the art. Nr 675/1996,
Athena Solutions S.r.l. is duty bound to inform the person concerned about the treatment and the conditions
of the use of his/her personal data and the rights officially recognized by the law.
Objective of the process
The personal data will be handled abiding by the above-mentioned article and the obligation of honesty,
lawfulness, directness and confidentiality, serving purposes closely related to the organization of the following activities:
the distribution of services demanded by consumers, including
the collection, the conservation and the data processing for the
purposes of the estabilishment and the operative,technical and
administrative management connected to the distribution of Services;
Communications concerning the development of the estabilished
Fulfilment of legal, accounting and financial obligations;
Examination and consultation of the Athena Solutions S.r.l.
and ErmesHotels® Web domains.
Moreover, we specify that personal data may be used in order to accomplish statistical surveys (aggregated and/or anonymous surveys),
without the chance to identify the consumer, with the intention to evalute the quality of the offered services. Data may be used - after
obtaining the consumer consent to share information - for purposes of advertising/sales, to offer information end/or present available
products, services and initiatives promoted by Athena Solutions S.r.l. or other accomodation facilities affiliate to it, business partners and
outsourcers; prohibiting the transmission to third parties.
In relation to the purposes previously described, the treatment of personal data includes the procedures specified in the
Legislative Decree No 196 , article 4 (1), letter a) of 30th June 2003: collection, registration, organization, consultation, development,
selection, comparision, interconnection, communication, and cancellation of personal data.
It is possible to conduct procedures with or without electronic and automated devices. The treatment of personal data will be carried out using logics closely
related to the above-mentioned purposes respecting the precautionary measures which guarantee the secrecy and the safety of data.
Obligation to disclose personal data
The disclosure of personal data is required in order to give consumers expert advice and/or assistance and professional services. In case of
eventual refusals, consumers are not allowed to benefit from the available services (partially or entirely)
Communication and disclosure of data
In accordance with the mentioned purposes in the 2th paragragh and the applicable regulation, personal data acquired may
be communicated to:
people, companies, commercial partners and
associations that provide services and assistance to Athena Solutions
S.r.l. or other accomodation facilities where booking has been made,
in accounting, administraive, legal and financial sectors, debt
procedures related to the distribution of Services;
Subjects and authorities that requires the communication of
personal data pursuant to legal provisions;
People working for Athena Soultions S.r.l or other
accomodations and third parties, selected by Athena Solutions S.r.l,
carring out activities concerning the distribution of Services;
Delegates and/or people working for Athena Solutions S.r.l or
other accomodation facilities selected for maintenance works
(including the maintenance of electronic communication means);
Extra communications, including the disclosure of personal data to trading partners, will take place if the consumers give thier consent.
Consumers that don't want to receive commercial communications from Trading Partners, which have already received thier personal data,
have to communicate their will to Athena Soultions' Partners.
Information about the Web
During normal operation, the computer systems employed to assure the right function of ErmesHotels®
Website, will gather personal data which is transmitted when using internet communication protocols. This information, through association
with data held by third parties, could enable users to be identified. In this data category we can mention IP adresses or Username created by
our website users, the URI adresses (Uniform Resource Identifier) the resources requested, the time of the request, the adopted method to
submit the request to the server, the size of file received in reply, the digital code indicating the status of the reply provided by the
server and other parameters relating to the user's operating system. The personal data will be stored in the system the required time to
systems, access to the site may involve the sending of text files - from the servers to the user's computer terminal - in order to obtain
information on his/her browsing behaviour. Pursuant to Art. 122 of the Privacy Code, the sending of "non-persisten cookies" is necessary to
permit the peration of some parts of the service that require identification of the user's navigation of the various pages
constituting the site. Irrespective of the presence of any cookies, the following information will be recorded for all accesses to the site:
browser type ( e.g. Internet Explorer, Netscape, etc.), operating system (e.g. Windows, Macintosh, Linux, etc.) the host of URL of origin
of the visitor, as well as the data regarding the page requested. Such data will be used in anonymous form for the statistical analysis of
site use. The use of so-colled session cookies (which are not stored in a persistent manner on the user's computer and thus disappear when the
browser is closed) is stricrly limited to the transmission of the session indentification data (consisting of random numbers generated by
the server) necessary to permit the safe and efficent exploration of the site. The operation of cookies can simply and easily be disabled at
any time in your browser's configuration options.
Rights of interested parties:
The persons concerned possess certain rights under the Art.7, in relation to the defence of personal data, as follows:
Legislative Decree n. 196/03 Art. 7 - Right of access to personal data and other rights
The data subject shall have the right to obtain confirmation as to the existence of personal data concerning him/her, regardless of its being already recorded, and communication of such data in intelligible form.
The data subject shall have the right to be informed of:
a) the source of personal data;
b)the purposes and methods of its processing;
c) the logic applied where processing is performed with the assistance of electronic tools;
d) the identification of the Data Manager, data processors and the designated representative under Article 5 (2);
e) the persons or categories of persons to whom the personal data may be communicated or who may become aware of such data in their quality of designated representative in the territory of the State, data processors or persons in charge of processing.
The data subject shall have the right to obtain:
the updating, correcting or, where this is of interest, the integration of the data
the deletion, anonymisation or the blocking of unlawfully processed data, including data whose retention is unnecessary for the purposes for which it was collected or subsequently processed; c) certification to the effect that the operations as per letters a) and b) have been notified, as also related to their contents, to the entities to whom or which the data was communicated or divulged, unless this requirement proves impossible or involves a manifestly disproportionate effort compared with the right that is to be protected.
The data subject shall have the right to object, in whole or in part:
on legitimate grounds, to the processing of personal data concerning him/her, even though it is relevant to the purpose of collection
to the processing of personal data concerning him/her, where this is performed for the purpose of sending advertising material, making direct sales or conducting market or commercial communication surveys.
Categories of subjects to whom personal data can be reported or who may come to know, as Data Processors, or Person in charge of data processing.
Data may be processed by companies, entities acting in behalf of our Company anc experts carrying out elaborative processes,
which are essential to the exection of procedures and services. Our Company will assure the discloure of personal data to
third parties in conformity with the current regulations.
The Data Manager for the processing of the data
The Data Manager for the processing of the data is Athena Solutions S.r.l, embodied by the Legal Representative Mr. Marco D'Amore, in via Rovereto, 6 Rome.
Data treatment will take place at the domicile mentioned.
For any futher information about the exercise of the rights included in the Article 7 D. Lgs. 196/2003 don't hesitate to contact:
Athena Solutions S.r.l.
Via Rovereto 6